TRULYSTUPID

Terms of Service

Effective date: 11 October 2026

These terms cover your use of the Truly Hub software, the apps that run inside it, your TrulyStupid account, the theme shop, and this website (together, the “Service”). By creating an account or using the Service you agree to them.

1. Who we are

The Service is provided by TrulyStupid. Contact: support@trulystupid.dev.

2. Your account

You must be 18 or over.
Give accurate details and keep your password to yourself. You are responsible for what happens under your account.
We recommend enabling two-factor authentication. It is required for remote access to your Hub.
Tell us promptly if you think someone else has got into your account.

3. Truly Plus subscriptions

Truly Plus is £9.99 per month and renews automatically until cancelled.
Your plan allows a set number of devices. You can see and remove devices in the Hub.
Cancelling stops future renewals and keeps your Plus access until the end of the period you have already paid for. You can reactivate before it lapses without a new charge.
If a payment fails, Plus features pause and your payment provider retries for a period. Update your payment method to restore access: do not subscribe again while the old subscription is still being retried, or you may be charged twice.
A free trial, where offered, is one per account and reverts to Free at the end unless you subscribe.
We may change the price. Existing subscribers keep the price they signed up at unless we tell them otherwise with reasonable notice before a renewal.

Merchant of record. Subscriptions are sold through Stripe acting as merchant of record. Stripe is the seller of record for the transaction, handles VAT and sales tax, issues your receipts and invoices, and provides transaction support. Your card statement will show a Link/Stripe descriptor alongside our name.

4. Refunds and your right to cancel

If you are a consumer in the UK or the EU you normally have 14 days to cancel a purchase. For digital content and services that start immediately you may lose that right once delivery has begun, and by subscribing or downloading you ask us to start straight away.

Beyond that, if something is not working as it should, contact support@trulystupid.dev and we will try to put it right. Nothing here affects your legal rights where the Service is faulty or not as described.

5. The theme shop

Themes are authored by independent artists and sold through the shop. Buying one gives you a personal, non-transferable licence to use it in your own streams and overlays.
You may not resell, redistribute or pass off a theme as your own work.
Artists keep the rights to their work and receive the majority share of each sale. If you sell your work through the shop, you confirm you hold the rights to everything in it.
Purchases are one-off, not part of a subscription, and are recorded against your account.

6. Acceptable use

Don't use the Service to:

break the law, or the terms of a platform you connect to (such as Twitch or TikTok);
harass, defame or target anyone, or publish content you have no right to use;
attack, overload or probe our systems, or try to reach accounts or data that are not yours;
resell or redistribute the Service, or work around its device limits, licensing or payment.

You are responsible for what you broadcast using the Service, including anything your viewers trigger through your commands and overlays.

Voices. Some voices in Power Stream are hosted by third-party providers and were uploaded there by other people. If a voice uses your voice, a performance you own, or a character you hold the rights to, report it here. We take a reported voice down while we look into it.

Reporting content. To report anything on the Service that's illegal or breaks these terms, such as a link page, something shared with you, a review or a theme, email support@trulystupid.dev with a link and what's wrong. We'll look at it, remove what breaks the rules, and tell you what we did. If we remove something of yours, we'll tell you why, and you can ask us to look at it again.

7. Third-party platforms

The Service connects to platforms we do not control: Twitch, TikTok, Spotify, Discord, OBS and others. Your use of those is governed by their terms. They can change or withdraw their interfaces at any time, which may stop a feature working through no fault of ours. We are not responsible for their availability or for anything they do to your account with them.

Truly Hub isn't affiliated with, endorsed or sponsored by any of them. Their names and logos are trademarks of their owners, used only to say what the Service works with.

8. Your content

Your overlays, media, configuration and streams remain yours. We claim no ownership. If you enable cloud sync you are asking us to store and transmit your configuration so it reaches your other machines; that is the only permission it gives us. If you share something with a friend through the Service, you are asking us to deliver it to them.

9. Your viewers' data

When you stream with the Service, it handles information about your viewers: their names and handles, what they say in chat, their gifts, points and levels, and anything they give you, such as a birthday. Most of it stays on your computer. Some reaches our servers when you use features that need it: cloud sync and backups, the Discord bot, and voices that read chat aloud.

For that information, you decide what's collected and why, and we handle it for you. For the parts on our servers, we:

use it only to provide the features you use, never for our own purposes
make sure anyone who can access it is bound to keep it confidential
keep it secure, as described in our Privacy Policy
use service providers only on terms that protect it in the same way, may process it outside the UK only under the safeguards our Privacy Policy describes, and tell you about changes to the kinds of provider we use by updating that policy
help you respond when a viewer asks to see or delete their information
tell you without undue delay if a breach affects it, and help you deal with it
delete it when you delete it, or when you delete your account
give you the information you need to show this is being done

You're responsible for having a good reason to use your viewers' information, for telling them how you use it where the law requires, and for not collecting more than you need.

10. Agencies

An agency is a team of streamers run by its owners and managers in the agency portal.

Joining. You join through an agency's code or link. Your membership starts once an owner or manager approves it. You can leave at any time in Truly Hub, under Account, then Agency.
What the agency sees. Your username, email address, when you joined, whether your email is verified, and your Truly Plus plan and its status, plus totals for the whole team. It can't see your streams, settings, chat, viewers or anything on your computer.
What the agency can do. Approve, decline or remove members, send overlays to its members, show its logo and colours in your apps, and offer perks we've agreed with it, such as extra trial days or a discount.
If you run an agency, use members' information only to run the agency. Don't share it, sell it, or use it to market anything else, and keep portal access to your own team. We can suspend an agency that breaks these rules.
Leaving, or being removed, ends the agency's access to your details. Perks that came from the agency may end too.

11. Our software

Truly Hub and its apps are licensed to you, not sold. You may install and use them under an active account and within the device limit on your plan. You may not copy, decompile, reverse-engineer or redistribute them, or defeat the signing and licensing that protects premium apps, except where the law says you may.

12. Availability and changes

We work to keep the Service available but do not promise it will be uninterrupted or error-free. We may change, add or remove features. If we make a change that materially reduces what a paid plan offers, we will tell you and you may cancel.

13. Suspension and termination

You can stop using the Service at any time, cancel from within the Hub, and ask us to delete your account (see the Privacy Policy). We may suspend or close an account that breaks these terms, puts the Service or other users at risk, or is used for fraud or chargebacks. Where it is fair to do so we will warn you first, and we will refund any unused paid period unless the closure is for fraud.

14. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law: including your statutory rights as a consumer.

Otherwise, and to the extent the law allows: the Service is provided as it is; we are not liable for lost profits, lost revenue, lost streams, lost data or indirect losses; and our total liability to you in any twelve-month period is limited to what you paid us in that period.

15. Changes to these terms

We may update these terms. The effective date above will change, and if the change is material we will tell you in the app or by email before it applies. Continuing to use the Service after that means you accept the new terms.

16. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere in the UK or the EU, you keep the protection of the mandatory laws of the country you live in, and may bring proceedings there.

17. Contact

support@trulystupid.dev